For example, one manager was openly berating staff in front of customers in a rude and unnecessary manner. There were also some staff who were not as good as the others. The food had been sat on the hot plate for a considerable amount of time so that when it came out the porridge and then scrambled eggs were ruined. There wasn't enough staff for the number of guests eating breakfast. On Saturday breakfast took over an hour and on Sunday over 90 mins. The TV in the room was very small and attached to the wall so high that from the bed it was very difficult to see the screen, On both mornings the wait for breakfast was extremely long. The shower was very small with an electric unit which ran extremely hot then extremely cold at very low pressure. On the could do better side -The room in the Manor House was old fashioned and requires work to bring it up to the standard you would expect when paying £180 per night.
The food we had on Friday evening was excellent, especially the Fillet Steak. Some of the staff can not do enough to ensure your stay is excellent. On the good side -The Red Lion is situated in an excellent location next to the river in Burnsall.
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